ASBESTOS REFURBISHMENT SURVEYS – Case Study
At Acorn Analytical Services we work in partnership with our clients to deliver asbestos refurbishment surveys on time and in budget. We solve all asbestos headaches without additional costs, delays or nasty surprises. Our asbestos refurbishment surveys are used to locate asbestos containing materials (ACMs) prior to any intrusive refurbishment works.
CLIENT PROFILE
Who are Wellingborough Homes?
Wellingborough Homes was set up in 2007 to meet and support the affordable housing needs of the people of Wellingborough. They are a private non-profit housing association that provides low-cost housing to rent, or part buy in the Borough of Wellingborough and surrounding Northamptonshire areas. They are the largest registered provider in Wellingborough and own the greatest amount of housing stock of any housing association across Northamptonshire. Their mission is to work successfully with their customers and communities to provide great services and high-quality living environments.
BUSINESS NEED
How do we help Wellingborough Homes?
To ensure that Wellingborough Homes are meeting their mission to provide their tenants with high quality and safe living environments, we work in partnership with them to deliver asbestos refurbishment surveys on their void properties. Since our partnership first began in 2012 we work together to create a partnership process plan to ensure all stakeholders are aware of the process. This way of working allows us to complete asbestos refurbishment surveys on their void properties in a timely and cost-effective manner.
SOLUTION
Asbestos Refurbishment Surveys
Once a property becomes void there is a set process which is followed to ensure a fast turnaround on availability for those tenants waiting to be housed/rehoused. Regular repairs and upgrades are frequently required to ensure a high-quality living environment is presented to the new tenant. Furthermore, it is crucial to Wellingborough Homes that their duty of care to their tenant’s safety in regards to asbestos management is met through the completion of professional asbestos refurbishments surveys. Prior to the refurbishment teams entering the property, we attend site to undertake an asbestos survey to ensure the teams can work safely when upgrading the property. This ensures the safety of Wellingborough Homes repairs, maintenance and refurbishment teams and that of the end line tenant.
BENEFITS
Fast Turnaround
It is essential that Wellingborough Homes turnaround their void properties as quickly as possible to ensure they are following and meeting their Value for Money Statement and housing those in need quickly and efficiently. Due to the time constraints placed on Wellingborough Homes with void property turnarounds every part of the re-tenanting process must happen in a timely manner. When a new property becomes void we receive a notification at the time of key safe installation, we then have service level agreements with the client for timely access and the reporting of the presence of ACMs. This fast turnaround ensures that void property levels are kept to a minimum increasing tenant satisfaction and revenue.
Service Level Agreement (SLAs) Compliance
Since our forming our partnership was formed in 2012 we hold a 100% service level agreement achievement record; no report has ever been outside of what was agreed with Wellingborough Homes. This level of compliance provides Wellingborough Homes with the confidence they need in their chosen asbestos consultancy – Acorn Analytical Services.
