ASBESTOS SURVEYS – A Case Study
At Acorn Analytical Services we work in partnership with our clients to deliver asbestos surveys on time and in budget. We solve all asbestos headaches without additional costs, delays or nasty surprises. Our asbestos surveys are used to locate asbestos containing materials (ACMs) prior to any refurbishment works.
“Since working with Acorn Analytical Services they have exceeded the council’s expectations with their high standards and innovative working methods.”
Fiona Price – Asbestos Officer Northampton Borough Council
CUSTOMER PROFILE
Who are Northampton Borough Council?
Northampton Borough Council provide services to local people which include leisure, culture and heritage, waste and recycling, planning, and housing. The housing aspect of the councils services is managed by an arms length management organisation (ALMO), Northampton Partnership Homes.
Who are Northampton Partnership Homes?
Northampton Partnership Homes (NPH) was formed in January 2005 to manage the housing stock owned by Northampton Borough Council. The Borough Council own NPH, however they are independently managed by their own teams and have their own board of directors. As a company limited by guarantee (CLG) and a not for profit organisation, all income is put back into providing housing and housing related services. NPH provides homes which enable people to live happy and healthy lives in enriched communities.
BUSINESS NEED
How do we help Northampton Partnership Homes?
As part of the Decent Homes programme NPH require 250-300 asbestos surveys completing every month across their property portfolio managed within their housing stock. Before any improvements are made to meet the decent homes standards the law requires that an asbestos survey be completed to check if asbestos is present in any home built before the year 2000.
To procure a supplier able to meet their specification whilst providing best, and added value, NPH went out to public tender. Following the tender process and board evaluation Acorn Analytical Services were awarded the contract in 2013 as the sole supplier of all asbestos related works and management for Northampton Partnership Homes.
SOLUTION
Asbestos Surveys and Asbestos Consultancy
To meet the tender requirements it is essential that we are able to offer additional services alongside asbestos surveys. Through our partnership with NPH we provide asbestos surveys, asbestos refurbishment surveys, asbestos project management, asbestos air monitoring, asbestos consultancy services and asbestos 4-stage clearances (Certificate for Reoccupation). Our professional teams are qualified to complete all required works to the highest standard, ensuring legal compliance and tenant satisfaction.
BENEFITS
Key Performance Indicators
Our partnership agreed key performance indicators measure and monitor our performance. We continually hit every target set, assisting NPH to meet internal and national performance levels set by the government.
Fast Turnaround
Our Northampton based Asbestos Surveyors and Asbestos Consultants are available to ensure a fast turnaround on all requirements leading to increased tenant satisfaction and reduced void turnaround time.
Partnership Working
We contact tenants direct to arrange asbestos surveys at a time convenient to them, confirming the agreed appointment by letter. To avoid missed appointments a reminder SMS text message is sent to ensure we have access to the property. This partnership working allows NPH to focus on other key areas of their business reducing administration for their teams ensuring they are putting their tenants and communities first.
